Careers at Akademos

Open Positions:

Client Success Manager (EEA)

Successfully manage a portfolio of existing institutional accounts, driving toward collecting complete booklists and strong student utilization of the online bookstore.
Serve as the primary point of contact for adoptions, supply chain issues, faculty concerns and training, as well as an escalation point when necessary.
Onboard and launch new accounts, coordinating closely with internal and institutional teams to ensure adherence to launch timeline.
Oversee the course material adoption collection process for all accounts, ensuring deadlines are met.
Conduct faculty and administrative trainings on the Adoption and Analytics Portal.
Coordinate closely with internal inventory team to review booklists and communicate any sourcing updates or issues back to clients for timely resolutions.
Monitor and report on client performance. Identify areas of weakness and create action plans for improvement.
Cultivate and maintain relationships with day-to-day contacts at each individual account.
Develop deep familiarity with internal Akademos systems and the Adoption and Analytics Portal. Train new users and troubleshoot common errors with adoption submissions.
Persevere under pressure, deliver open and honest communication, and are a compassionate human being

Client Success Manager (Student Choice)

Adept in knowledge of the Inclusive Access program and will provide detailed attention to each account with the program: tracking adoptions, working with publishing representatives to provide information they might need, and working with campus contacts to ensure material delivery/billing dates are coordinated and students/faculty have the information they need.
Conduct faculty and administrative trainings on the Adoption and Analytics Portal.
Coordinate closely with the internal inventory team to review booklists and communicate any sourcing updates or issues back to clients for timely resolutions.
Monitor and report on client performance. Identify areas of weakness and create action plans for improvement.
Cultivate and maintain relationships with day-to-day contacts at each individual account.
Develop deep familiarity with internal Akademos systems and the Adoption and Analytics Portal. Train new users and troubleshoot common errors with adoption submissions.
Persevere under pressure, deliver open and honest communication, and are a compassionate human being